People make change

By Fraser Ferguson  (@FraserAHP) National Improvement Advisor, The Scottish Government

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Introduction

Last week saw the International Forum for Healthcare visit Glasgow. Here are some of my Tweets from the stimulating event. Here’s to Copenhagen in 2020 🙂

As it invariably says on all Twitter accounts – views expressed are my own – but if you were there too, it would be great to hear from you, tweets us via @6EAScot or @AHPScot

Compassion, social justice, empathy, agency and rewarding performance were common themes from Europe and wider.

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Measurement

https://twitter.com/abicampbell22/status/1111565352390090754?s=20

@donberwick poses the thought – Measurement can be a ‘shadow of a shadow’ #Quality2019 @6EAScot pic.twitter.com/F7rVY22Art

— Fraser Ferguson (@FraserAHP) March 29, 2019

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Posters

 

Day of Care Audit poster @6EAScot @GerardMooney15 pic.twitter.com/PpfonzrJqU

— Fraser Ferguson (@FraserAHP) March 29, 2019

Care in a chair #quality2019 @6EAScot @CarolAnnjamies2 pic.twitter.com/3jAHILkOa1

— Fraser Ferguson (@FraserAHP) March 28, 2019

Acute Care Quality Standards #Quality2019 @6EAScot pic.twitter.com/H2l3YArRKC

— Fraser Ferguson (@FraserAHP) March 29, 2019

Developing a prehab screening tool @Ahpscot @DebbieProvanRD #Quality2019 pic.twitter.com/SGmKEOnylJ

— Fraser Ferguson (@FraserAHP) March 28, 2019

Planned support to improve weekend discharges @6EAScot @HelenAMaitland @ClaireHBell @Michael_Foxed @GerardMooney15 #Quality2019 pic.twitter.com/lCQ9K5hhQg

— Fraser Ferguson (@FraserAHP) March 28, 2019

Loving the idea of encouraging interaction with your poster @LondonPaeds #Quality2019 @6EAScot @Ahpscot pic.twitter.com/cYOIkc5FFJ

— Fraser Ferguson (@FraserAHP) March 28, 2019

 

Novel idea – Supporting the improvement process #Quality2019 @6EAScot pic.twitter.com/6ewxCRaMZn

— Fraser Ferguson (@FraserAHP) March 28, 2019

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Showing improvement

https://twitter.com/FraserAHP/status/1111591289894637569?s=20

An organisational strategy matrix for improvement from @easternhealthau @janee3545 #Quality2019 @6EAScot pic.twitter.com/4qrcrFq7Tk

— Fraser Ferguson (@FraserAHP) March 29, 2019

Ideas for action #quality19 @6EAScot @HelenAMaitland @MN_Higgins @Michael_Foxed @ClaireHBell @GerardMooney15 pic.twitter.com/Bze9jVlBfm

— Fraser Ferguson (@FraserAHP) March 27, 2019

Tina Lynge Lyngbye defines a driver diagram as a route map for your improvement project. Good analogy. #Quality2019 @ScILc18 @6EAScot pic.twitter.com/MD5bkMiPgV

— Fraser Ferguson (@FraserAHP) March 28, 2019

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Compassion

https://twitter.com/FraserAHP/status/1111574584061505537?s=20

 

Compassion is the source of healing @donberwick @maureenbis

Here’s why….@6EAScot @Ahpscot #Quality2019 pic.twitter.com/ARYWVpuyBY

— Fraser Ferguson (@FraserAHP) March 29, 2019

Socialance not ambulances for acute mental health problems #Quality2019 @Ahpscot pic.twitter.com/YGweuJogbc

— Fraser Ferguson (@FraserAHP) March 29, 2019

Head : to think it
Heart : the why
Legs work : to make it happen#Quality2019 pic.twitter.com/FbiLaZQBw6

— Fraser Ferguson (@FraserAHP) March 28, 2019

‘Shared intent to improve patient care. ………We are all European. @JeaneF1MSP @6EAScot #quality2019 pic.twitter.com/jjb0qApH14

— Fraser Ferguson (@FraserAHP) March 29, 2019

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Agency & engagement

 

Hard to argue with this.
Hope @clareupnorth copyrights this term ©️ @6EAScot #quality2019 pic.twitter.com/NItQCradAG

— Fraser Ferguson (@FraserAHP) March 28, 2019

‘Never under estimate the power and impact of staff receiving positive feedback’ lots of sense being spoken by Tina Lyngge Lyngbye #Quality2019

— Fraser Ferguson (@FraserAHP) March 28, 2019

This is becoming a common theme of #quality2019 @6EAScot

Positive incentives can help to improve quality improvement outcomes. pic.twitter.com/KLW6Uuwr1Y

— Fraser Ferguson (@FraserAHP) March 28, 2019

‘By focusing on staff strengths you increase their engagement’ @6EAScot #quality2019 @Michael_Foxed @ClaireHBell @MN_Higgins @HelenAMaitland

— Fraser Ferguson (@FraserAHP) March 28, 2019

Engaged or disengaged at work ? @6EAScot #quality2019 pic.twitter.com/QlS7pViQev

— Fraser Ferguson (@FraserAHP) March 28, 2019

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Change agents

https://twitter.com/FraserAHP/status/1110923162370404352

 

In "How to be a brilliant change agent" today at #Quality2019 we asked 400+ participants to tell their stories, using Transformation cards. Then we asked them to give a word/phrase to sum up their journey. You get a sense from this how tough it is to be a change agent in health pic.twitter.com/JjJCQXjIwQ

— Helen Bevan (@helenbevan) March 27, 2019

Well who would have thought 💭 it! @6EAScot #Quality2019 @Ahpscot pic.twitter.com/HbLn5Gf2EG

— Fraser Ferguson (@FraserAHP) March 27, 2019

Engage sooner to get buy-in to change – issue before choice. @6EAScot #quality2019 pic.twitter.com/cXLKnvI6rT

— Fraser Ferguson (@FraserAHP) March 27, 2019

‘Conform AND rebel’ @helenbevan #rocktheboat #quality2019 @6EAScot pic.twitter.com/z6c0uHQwc8

— Fraser Ferguson (@FraserAHP) March 27, 2019

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My learning

https://twitter.com/FraserAHP/status/1111157013524942849

Day 2 personal learning from #Quality2019

1. Carrot as well as stick
2. Twitter to share staff QI work
3. Head – heart – legs

(Plus stay away from quinoa salad!) @6EAScot

— Fraser Ferguson (@FraserAHP) March 28, 2019

Day 3 learning from #Quality2019

1. Social determinants issues dwarf those of health care
2. Compassion is the source of healing
3. Get an organisational strategy matrix for improvement @6EAScot

— Fraser Ferguson (@FraserAHP) March 29, 2019

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One take home message

Find the 3%! @6EAScot #Quality2019 pic.twitter.com/bJVdJnIlOx

— Fraser Ferguson (@FraserAHP) March 27, 2019

Who are your super-connectors where you work? Hunt them down. #Quality2019 @6EAScot pic.twitter.com/wPDSZIhANX

— Fraser Ferguson (@FraserAHP) March 27, 2019

One last thing.

Here is the link to the slide deck from Helen Bevan’s half day Change Agents session

https://www.slideshare.net/HelenBevan/how-to-be-a-brilliant-change-agent-138542802

 

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